We have easy Return Policy. We want you to have the peace of mind knowing that an item purchased can be returned within certain time limit and conditions. Customer satisfaction is the main aim of dlkstore.com.com and we would appreciate hearing from you at any time regarding any of your purchases made.
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Monetary refunds on Cash On Delivery (COD) purchases are not accepted. Orders can only be exchanged for another size or refunded as online credit, which can be used for future purchases, any future purchases will be subject to the same COD/shipping fees procedures if applicable.
All Credit Card refunds will be credited back to the original payment card used for the transaction.
Please note that shipping fees, COD fees, taxes and/or customs duties incurred will not be refunded.
The courier charges of AED 25 apply for exchange and return.
Electronic items and accessories cannot be exchanged or refunded except defective items.
Clearance Items cannot be exchanged or refunded.
Refunds will be made only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.